Shipping & Returns

Shipping

Each puppet is carefuly packed and despatched using Royal Mail Recorded Delivery (UK only) and Air Mail Recorded Delivery (signed for) for overseas orders.

Please allow up to 14 days for despatch of item from receipt of Order. If the item is in stock at the time of Order, then waiting time is reduced accordingly. If you require an item by a specific date, please email david@traditionalpuppets.co.uk stating your requirements before ordering.

Shipping Rates per individual puppet:

• £5.00 P&P ( UK Mainland )
• £7.50 P&P ( Europe )
• £10.00 P&P ( Rest Of The World )

If you wish to order more than two puppets at one time, please email first so we can offer a better postage rate.

If you choose to pay by cheque, make it payable to: PELHAM PUPPETS and send to: Pelham Puppets PO Box 98 Ilfracombe EX34 8WU

Trade Orders welcome, for details please email:

david@pelhampuppets.uk.com

Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Returns

How To Return An Item

Your item must be in its original packaging to be returned. You must return the item within 7 days of your purchase.

• Please email: david@pelhampuppets.uk.com to request a refund
• Mail your returned item to (you are responsible for return mailing costs): David Leech, Pelham Puppets, 12 The Promenade Ilfracombe, Devon UK EX34 9BD
• Include in your package a signed letter stating the reason for your return and the original receipt ( if any printed ).

Exchanges

If your item is in a "like new condition" , you may exchange your item for a different one. You still will have to pay return shipping.